2007
Presentations
Customer Care Conference
“Shattering the Myths of Customer Loyalty”
Timothy Keiningham, Senior Vice President, Ipsos Loyalty
Lerzan Aksoy, Professor of Marketing, Koc University
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“How Social Computing changes Customer Management”
Jaap Favier, Vice President, Research Director, Forrester Research
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“How nutrition can maximize your energy and mental performance in the work environment”
Κωνσταντίνος Ξένος, Κλινικός διαιτολόγος – διατροφολόγος
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“Case studies”
Samantha Broomfield, Senior Global Customer Service Development Manager, Vodafone
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“How would you like to help increase your organization’s revenue without increasing the marketing budget?”
Mark Pina, Vice President Marketing, AIG
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“The issue of Customer care is a “Managing Expectations” issue”
Δημήτρης Κωνσταντόπουλος, Advisor to the board, Daskalantonakis Group
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